Learn More Overview
Supported Systems
FAQs

Services
Which services do you offer?
Which services are not included?
Do you limit the sites I can visit?
How do I know if my local area has coverage?
Do you offer a toll-free dialup number?
Can I use the service internationally?
Do you offer WiFi (HotSpots) service?
Can I use your service with a cell phone?
Can I put up a web site?
Do you provide free technical support?
How do I get started?

Plans & Pricing
How much does the service cost? What plans do you offer?
Are you going to automatically bill me?
Do you offer an unlimited plan?
Do you offer a free trial?
What payment methods do you accept?
How do I create a new account with a check?
Do I always have to buy the same plan?
What happens if I run out of time?
How will I know how much time I have left?
How does the expiration work? When will the plan begin and when will it end?
If I have more than one plan, in which order will they be used?
Are there any commitments or obligations?
Do you offer refunds?
Do you display advertisements or pop-ups?
How do I get started?

Email
Do you offer email?
What will my email address be?
Can I change my email address?
Do you have anti-spam and/or anti-virus protection?
How much storage space will I get?
How will I access my email, from a web site or Outlook Express or something else?
What happens if I run out of time? Will I still be able to get my email?
Can I get a second email address?
Can I send/receive email from another provider while connected with your service?
How do I get started?

Supported Systems & the Budget Dialup Software
Will your service work with my system?
Will I be able to use your service with a Bernina Artista 200E?
Will I be able to use your service with a wireless modem or cell phone?
Can I use the same account on multiple computers?
Is the Budget Dialup software required?
What does the Budget Dialup software do?
How do I install the software on another computer?
Does the software install spyware or advertisements?
Will you send me a CD?
How do I get started?

Which services do you offer?
We offer the following services. For more information see Services.

• 56K, V90, V92 dial-up access
• Free Dialup Accelerator surf up to 5 times faster
• Free Pop-Up blocker
• One Free 10MB POP3, IMAP, WEB email account with anti-spam and anti-virus protection
• Over 4500 USA local access numbers
• Toll free 800 access number (Rollover plans only)
• International access numbers (Rollover plans only)
• No advertisements!
• No commitments or contracts!

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Which services are not included?
At this time, we do not offer the following services:

• Newsgroups
• Personal web space
• Modem-on hold functionality (for V.92 modems)
• WiFi HotSpots access
• Telephone technical support

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Do you limit the sites I can visit?
No. You can access any Web page on the World Wide Web. However, if you want to restrict access to adult content, we recommend CYBERsitter software at http://www.cybersitter.com. CYBERsitter guarantees their software will block 97% of content deemed unsuitable for children
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How do I know if my local area has coverage?
Visit the Access Numbers tab on our web site to find a number that is local to your area. Always remember to check with your local phone company to determine if you will incur any charges on your phone bill.
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Do you offer a toll-free dialup number?
Yes we offer toll-free dialup number from USA and Canada. You must purchase a roll-over plan to use the toll-free number.
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Can I use the service internationally?
Yes. We have local access numbers in over 78 countries. To learn more about locations and rates, visit the Access Numbers pages.
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Do you offer WiFi (HotSpots) service?
Currently, we do not provide WiFi access. We suggest that you connect to the Internet and use Google to search for WiFi providers.
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Can I use your service with a cell phone?
Yes. If you can setup your cell phone as a modem to your laptop or PDA, then you can use it to dialup to one of our access numbers.
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Can I put up a web site?
Currently, we do not provide Web hosting. We suggest that you connect to the Internet and use Google to search for Web-hosting providers.
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Do you provide free technical support?
We provide support via email only. We do not provide telephone technical support. Send an email to support@bdugetdialup.com. For more information, see our Support page.
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How do I get started?
If you are using a Windows system 98/ME/2000/XP, go to the Get Started page where you can download the Budget Dialup software or Order a Free CD. The software will automatically give you a free trial. If you want to continue using the service, just add more time to your account.

If you are not using Windows or if you simply don't want to download the software, go to the Get Started page and click the Buy a Plan button. We will walk you through buying a plan and setting up your username and password. In addition, we will give you step-by-step set up instructions to setup your connection.
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How much does the service cost? What plans do you offer?
The cost of using our service will vary from user to user. Some users may purchase our 20 hours Rollover plan and have access for few months or a full year, others will purchase our Monthly plan and have access for 30 days. See Plans & Pricing for more information.
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Are you going to automatically bill me?
No. You are in control of your spending. Our service works like a prepaid calling card. You buy a block of time and you can use the service as long as you have time in your account. You will decide if you want to add more time to your account and when you want to do that.

We have an option for automatic billing that you can enable on your account. By using this option we will add time to your account when your current plan is about to expire.
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Do you offer an unlimited plan?
No. We offer the Monthly, 30-Day Plan which allows a maximum of 120 hours of Internet Access during a 30 day period. See Plans & Pricing for more information.
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Do you offer a free trial?
Yes. If you have a Windows system (98/ME/2000/XP), you will automatically get a free five hour trial when you download the software. You can download the software or order a free CD from our web site by going to the Get Started page.

If you are not using Windows, we can't automatically give you a free trial. However, you can buy a plan from the web site and if you are not completely satisfied with the service, we will give you a full refund. Refund Policy
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What payment methods do you accept?
You can pay by credit card, PayPal or check/money order. See How do I Manage my Account for more information.
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How do I create a new account with a check?
If you are using Windows 98/ME/2000/XP, you can download the Budget Dialup software, which will automatically give you a free trial and setup your username and password. Then, connect to the Internet and click My Account -> Add Time -> Pay by Check. You will be able to print out a form to send along with your check or money order. We will add time to your account as soon as we receive your payment.

If you're not using the Budget Dialup software, go to the Get Started page and click Buy a Plan -> Select your Plan -> Pay by Check. You will be able to print out a form to send along with your check or money order. You will be able to set up your username and password as soon as we receive your payment.
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Do I always have to buy the same plan?
No. Each time you make a purchase, you can choose from any of our available plans. Plans will be used in the order purchased.
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What happens if I run out of time?
You can buy more time. With the Budget Dialup software, you can add time to your account, even it you are completely out of time. If you are not using our software but have an alternate connection to the Internet, you can go to the Member Site and add time to your account from there.

Note that if you are connected to the Internet while you run out of time, you will be disconnected. You must have time in your account to connect to the Internet. In general, it’s best to add time to your account before you run out of time.
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How will I know how much time I have left?
There are a few ways to find out how much time you have left. Each time you connect with the Budget Dialup software, you will see a bar that displays exactly how much time is left in your account. In addition, you can click the "My Account" tab and it will give your account balance as well as a detailed list of your purchase and call histories.

If you are not using our software, you can still check your account balance, purchase and call histories at any time from our Member Site.

In addition, we will send an email notification warning you if you account balance has less than 3 hours in it or if your plan is going to expire in the next 7 days. For more information, see How do I Manage my Account.
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How does the expiration work? When will the plan begin and when will it end?
For your first plan, the plan will begin on the day you purchase the plan. When adding time, the new plan will begin after you have used up all of the time in your current plan. For example, let's say you have been using a Rollover Plan (this is your Current Plan). Then, as you are nearing the end of the plan, you decide to purchase a 30-Day plan. The 30-day expiration period will not begin until after you have used up all of the time in your Rollover Plan.
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If I have more than one plan, in which order will they be used?
Plans will be used in the order purchased. For example, if you first purchase a Rollover Plan and then later purchase a 30-Day plan, the system will first use up the time in your Rollover Plan before using the time in the 30-Day plan. There is no way to switch the order of the plans you have purchased.
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Are there any commitments or obligations?
No. If you no longer wish to use the service, simply stop using it. Any unused time will simply expire.
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Do you offer refunds?
Yes. We want you to be completely satisfied with the service. If you are not satisfied, just let us know and we will give you a refund. Refund Policy.
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Do you display advertisements or pop-ups?
No. We do not have any form of advertising.
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How do I get started?
If you are using a Windows system 98/ME/2000/XP, go to the Get Started page where you can download the Budget Dialup software or Order a Free CD. The software will automatically give you a free trial. If you want to continue using the service, just add more time to your account.

If you are not using Windows or if you simply don't want to download the software, go to the Get Started page and click the Buy a Plan button. We will walk you through buying a plan and setting up your username and password. In addition, we will give you step-by-step set up instructions to setup your connection.
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Do you offer email?
Yes. You will receive one free email account with 10MB of storage space. Your email address will be username@bdumail.com . You can access email from our web site or by setting up an account in Outlook Express, Outlook, or any other POP3/SMTP program.
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What will my email address be?
Your email address will be username@bdumail.com
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Can I change my email address?
No. To get a new email address you will need to create a new account. If you do this, you may want to use up the time in your current account first because we are unable to transfer time from one account to another.
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How do I get started?
If you are using a Windows system 98/ME/2000/XP, go to the Get Started page where you can download the Budget Dialup software or Order a Free CD. The software will automatically give you a free trial. If you want to continue using the service, just add more time to your account.

If you are not using Windows or if you simply don't want to download the software, go to the Get Started page and click the Buy a Plan button. We will walk you through buying a plan and setting up your username and password. In addition, we will give you step-by-step set up instructions to setup your connection.
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Do you have anti-spam and/or anti-virus protection?
Yes. We have both anti-spam and anti-virus protection. We successfully remove 90% to 95% of the SPAM messages.
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How much storage space will I get?
Your free email comes with 10MB of storage space.
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How will I access my email, from a web site or Outlook Express or something else?
You can access email from our web site or by setting up an account in Outlook Express, Outlook, or any other POP3/SMTP program.
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What happens if I run out of time? Will I still be able to get my email?
Yes. You will be able to access your email for up to 45 days after the time in your account expires. After 45 days, we will suspend the account and delete everything in your mail box. If you later add time to your account, you will again be able to use the email address but you will not have access to anything that had previously been deleted.
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Can I get a second email address?
No. To get a new email address you will need to create a new account. If you do this, you may want to use up the time in your current account first because we are unable to transfer time from one account to another.
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Can I send/receive email from another provider while connected with your service?
Yes. Depending on your email provider's settings, you may need to use our outgoing mail server to send mail when you are connected with our service. This is required by most email providers as a security measure. The change is simple to make and is unnoticeable to anyone receiving your email. Our outgoing mail server is smtp.bdumail.com
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How do I get started?
If you are using a Windows system 98/ME/2000/XP, go to the Get Started page where you can download the Budget Dialup software or Order a Free CD. The software will automatically give you a free trial. If you want to continue using the service, just add more time to your account.

If you are not using Windows or if you simply don't want to download the software, go to the Get Started page and click the Buy a Plan button. We will walk you through buying a plan and setting up your username and password. In addition, we will give you step-by-step set up instructions to setup your connection.
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Will your service work with my system?
Yes. You can use Budget Dialup with almost any Internet-enabled device: Macintosh, PDAs, Game Consoles, Internet Appliances, Web TV, Linux, etc. If you are using Windows 98/ME/2000/XP, you can download the Budget Dialup software. If you are using any other system or if you prefer not to download the software, you can setup your connection manually. We have easy-to-follow setup instructions for many systems. See Supported Systems for more information.
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Will I be able to use your service with a Bernina Artista 200E?
Yes. We have lots of Bernina customers. You do not need to download the software. Just buy a plan from the web site or over the phone and we will give you step-by-step setup instructions. You'll be connected to the portal in just a few minutes. If you have another Internet provider for your PC, don't worry, the Budget Dialup service will not interfere with your other account. If, however, you are looking for another Internet provider for your PC, you can use your Budget Dialup account on both your Bernina and your PC.
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Will I be able to use your service with a wireless modem or cell phone?
Yes, as long as you have data service enabled with your wireless provider. If you are not sure whether you have data service enabled, check with your provider first; many providers will charge extra for this service.
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Can I use the same account on multiple computers?
Yes. You can use the same account on as many systems as you'd like. You will not need to buy multiple accounts. Note that only one system can be connected to the Internet at a time (no simultaneous log-ins).
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Is the Budget Dialup software required?
No. You can setup your system using any Dial-up Networking, Remote Access or PPP connection. When you buy a plan from the web site, we will give you step-by-step setup instructions.
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What does the Budget Dialup Software do?
The software makes it very easy to use our service. You can quickly find access numbers, look up your account history and add time to your account even if you are completely out of time. If you are using Windows 98/ME/2000/XP, we recommend downloading the software.
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How do I install the software on another computer?
On the Budget Dialup web site, on the Get Started page, click "Save to Disk." Save the installer file to a disk or CD and transfer it to the next computer. When you're ready, simply double-click the installer icon. Or, from the Get Started page, click Order a Free CD.
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Does the software install spyware or advertisements?
Absolutely not. We respect your privacy and rights to surf the Internet free of advertisements. The software only contains the programs necessary to establish your connection and manage your account.
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Will you send me a CD?
Yes. From the web site, click the Get Started tab and then click Order a Free CD.
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How do I get started?
If you are using a Windows system 98/ME/2000/XP, go to the Get Started page where you can download the Budget Dialup software or Order a Free CD. The software will automatically give you a free trial. If you want to continue using the service, just add more time to your account.

If you are not using Windows or if you simply don't want to download the software, go to the Get Started page and click the Buy a Plan button. We will walk you through buying a plan and setting up your username and password. In addition, we will give you step-by-step set up instructions to setup your connection.
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